Prices are in US$ if not stated otherwise. We charge no extra fee for rush orders, see "Shipping" for details. We charge no extra fee for artwork processing if the artwork is provided in the required format. Please refer to our Artwork Requirements. If the artwork you provided needs extensive reworking, we will have to charge an extra fee. In this case, we will ask for your permission before proceeding.
Depending on your shipping options, we have a standard lead time of 24-48 after artwork and order are approved. Upon approval, we will confirm your estimated delivery date. Faster turnaround is possible, please contact our sales department for information on rush delivery. We cannot be held responsible for for delays caused by conditions beyond our immediate control.
We ship with USPS and FedEx. We offer free 7-10 day USPS shipping. For rush orders we add shipping and handling fee. We cannot be held accountable for shipping delays caused by the manufacturer, freight forwarder or customs delays.
Orders outside the US may incur additional shipping costs, import duties and taxes.
We will verify your order and will email you an order confirmation with final pricing. If applicable, we will provide a gobo proof. We will only proceed with your order after mutual confirmation and receipt of payment.
Due to the nature of our products we request payment in advance if not otherwise agreed. We accept Visa, Mastercard, & Amex.
If gobos are faulty due to obvious mistakes made by us or defective materials, we will provide either product replacement or refund if applicable. We only proceed after your final approval of artwork, therefore we cannot refund any payments made for approved Custom Gobos that are delivered as specified.
Custom Gobos cannot be returned (see Refunds). For returned projectors and accessories we charge 15% restocking fee if not otherwise agreed. The goods have to be in new condition and in original packaging. Please contact us before you intend to return any product for return instructions.